Frequently Asked Questions
Everything you need to know about your gear and your journey.
How do I choose the right running shoe for my gait?
We recommend our online gait analysis guide or visiting a store for a professional fitting. Generally, neutral runners require cushioning, while those who overpronate benefit from stability shoes.
What is your return policy on performance footwear?
We offer a 30-day return policy on all unworn items in their original packaging. For performance testing, please ensure shoes are only trialed on clean, indoor surfaces.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Do you offer international shipping?
Yes, Pace Athletic ships worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Klarna.